Group Tasks
New Levels of Management Efficiency and Consistency All EditionsEmpower managers to assign tasks to teams Increase usability of task assignment Run your entire business with greater efficiencyTasks are one of the most powe...
Salesforce CRM Best Practices and User Community
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How to Participate in Force.com Winter '09 Sandbox Preview
The salesforce.com Winter "09 release is quickly approaching and soon you'll be able to take advantage of great new features! In preparation for the release, a Sandbox Upgrade Window is scheduled for 12:01 AM PST Septem...
Do you use a screen reader with Salesforce? We would like to talk to you!
Do you know someone who accesses Salesforce using JAWS, Window-Eyes, or other screen reader software? Are you such a person? The User Experience team seeks to connect with individuals who use screen reader software to int...
Case Age In Business Hours
I am pleased to announce that we have released an AppExchange application called Case Age In Business Hours (click link for the AppExchange listing) under the Salesforce Labs banner. In this post I"ll explain what it does...
Agile2008 Conference Recap - Postcard Patterns
Last week, while Craig was in Aspen, Jason Winters, myself, and over a dozen Salesforce.com colleagues were in Toronto, Canada at the Agile2008 Conference. Jason and I were there to present some of our process innovations ...
Group Calendaring
Group calendaring will help your employees better collaborate and work together as a team, as well as arrange meetings with prospects and customers more efficiently. For example, a telesales rep who is qualifying a prospec...
Sales and Marketing Process Map
The sales process map is designed to show you how a typical two tier sales process might map to salesforce.com. This is a very useful tool to help document your own internal processes and ultimately train your team.
Customizing Salesforce
With Salesforce, creating custom fields and modifying page layouts is a breeze. Though much of this is covered in the training, here are a couple of tips to keep in mind.Keep it simple. Do you best to minimize the number o...
Successforce Customer Support
Support and Administration Expertise at All LevelsPromote adoption and increase user satisfaction Help all your users effectively use Salesforce Maintain and administer a successful solution without additional resourcesSuc...
Presentation Thank You
Hi {!Contact_FirstName}, Thanks for taking the time to join me in the {!User_Company} presentation today. We learned a great deal about your goals, and I hope you saw how our solution helps you achieve them. Please ...
Summer '08 Feature Showcase: Enhanced Lists
Hello! It"s your friendly Salesforce product manager here, with some great news to share about an awesome feature being delivered in the Summer '08 release - Enhanced Lists! Last year, we gave you inline editing on reco...
Enterprise UI Summit Recap
Last week I had the good fortune of participating in a series of thought-provoking discussions at the Enterprise UI Summit in Aspen, Colorado. The event was hosted by Jive Software and attendees included user exper...
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